Shipping policy

📦 Shipping Policy

A. Digital Products (No Physical Shipping)

SoftLoop offers digital products, such as downloadable crochet patterns.

  • No physical item will be shipped
  • No shipping or delivery applies to digital products
  • Digital files are delivered via instant download or email after purchase
  • Shipping fees, tracking numbers, and carriers do not apply to digital items

If you experience any issues accessing your digital files, please contact us at:
info@softloop.shop

B. Physical Products

This section applies only to physical handmade products sold by SoftLoop.

Where We Ship

We currently ship to most countries worldwide, including the United States, Canada, Europe, and other international destinations.

We Do Not Ship To

Due to carrier and logistical limitations, we are unable to ship to certain remote or restricted regions, including but not limited to:

  • Las Palmas (Canary Islands)
  • Certain remote islands or overseas territories
  • P.O. boxes and APO/FPO addresses

If your location falls within a restricted area, your order may be canceled and fully refunded.

Handling Time

Orders are processed within 1–3 business days.

Please note that orders are not processed on weekends or public holidays.

Production & Delivery Timeframes

All physical products are handmade items.

  • Production & delivery time: approximately 14–21 days
  • Delivery times may vary depending on destination and customs processing

Shipping Costs

Shipping costs are calculated at checkout based on your location and order details.

Shipping Carriers

We primarily use the following shipping carriers:

  • YunExpress
  • Yanwen Express

Tracking information will be provided once your order has shipped.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number.
You can track your shipment using the link provided in the shipping confirmation email.

Delivery Responsibility

An order is considered delivered when:

• The carrier tracking shows “Delivered” to the shipping address provided at checkout, or  
• The shipment is made available for pickup at a carrier facility, Packstation, or retail outlet within the carrier’s standard storage period.

Customers are responsible for:

• Providing complete and accurate shipping information  
• Monitoring tracking updates  
• Collecting shipments made available for pickup within the carrier’s storage period  

SoftLoop is not responsible for:

• Packages marked as delivered by the carrier  
• Packages not collected within the carrier’s pickup/storage period  
• Delivery failures due to incorrect or incomplete address information provided by the customer  
• Delays caused by customs, carrier issues, or other external factors beyond our control  

Return to Sender

If a shipment is returned to sender due to customer non-collection, refusal, or address issues, additional shipping fees may apply before reshipment.  
Shipping costs are non-refundable in such cases.

Risk of Loss

Risk of loss and title for physical items pass to the customer upon official delivery confirmation by the shipping carrier, including delivery to the address provided at checkout or availability for pickup within the carrier’s standard storage period.

Contact Us

If you have any questions regarding your order or shipment, please contact us at:
info@softloop.shop