Contact Us
Do you have any question?
We’re here to help — whether you have a question, need support with an order, or just want to know more about our products.
Monday to Friday 9am to 6pm. We usually reply within 24 hours.
Email : info@softloop.shop
On contact, you agree to our privacy policy and terms of service.
Quick answers to common questions.
FAQs
How long does it take to get a response?
How long does it take to get a response?
We usually reply within 24 hours, Monday to Friday.
Where is my order?
Where is my order?
Once your order ships, you'll receive a tracking link by email. If you can't find it, contact us with your order number.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide with tracked delivery. Shipping times vary depending on your location.
Can I change or cancel my order?
Can I change or cancel my order?
If your order hasn't been processed yet, contact us within 24 hours and we'll do our best to help.
What's your return policy?
What's your return policy?
You have 14 days from delivery to request a return. Items must be unused and in original condition.
My product arrived damaged — what should I do?
My product arrived damaged — what should I do?
Contact us with photos of the issue and your order number. We'll take care of it.
Regarding Wholesale
Regarding Wholesale
For wholesale quotes, please include:
- Shipping destination / ZIP code
- Product type(s) and quantity
Wholesale pricing:
• 50+ units → around 40% off
• 100+ units → around 50% off
Additional adjustments may be possible depending on the product type, order quantity, and shipping destination.
Once we receive your inquiry, we will review the details and get back to you with pricing and shipping information.